I had a wonderful experience with Clegg auto. I wanted to get my tires balanced and an alignment. The balance and a rotation were included together and it was the cheapest quote I could find around town so I came here and I’m so glad I did. They did that quickly and said they would give me a free alignment inspection to make sure I actually needed one which I appreciated. They figured out that instead I had a loose strut mount that needed to be replaced. They said I could leave my car there the next day and they would find a time to do it because it was a safety concern. What fantastic customer service! They did it the next day and gave me the very good news that I didn’t even need to pay for the parts because they had close ties with the guy that supplied it for them and he just said they could have it. Everyone there was very willing to answer all of my questions and made sure I fully understood what needed to be done to my car. They clearly weren’t trying to take all of my money and just wanted to help me. They easily could have charged me for the alignment inspection, convinced me that I needed one, charged me for parts anyway and gotten almost $300 more out of me. They did none of that however and instead told me an alignment was not necessary. I’m definitely a new permanent customer of this place!
Jamie, when we quote out prices we do try to give more of a worse case scenario, because we haven't seen the vehicle yet and we don't like surprises. But we also try to save you money whenever possible, because you're right; we are here to serve you and to help keep you safe out on the road. Thank you for the awesome review and for giving Clegg Auto Provo the opportunity to earn your trust. We appreciate you!
- Clegg Auto Provo